FREQUENTLY ASKED QUESTIONS / PROBLEMS ===================================== 1. I can not login to members' zone 2. I lost my key file ! Please resend it 3. I am now getting "INVALID SYMBOL" error with Interactive Brokers as a data source 4. When running setup I get "DeleteFile failed" error 5. Can I use single license on both desktop and laptop? 6. The volume on my charts is 100 smaller than it should 7. Why can't I download data for the Dow Jones Index using Yahoo Historical (AmiQuote)? 8. My charts are slow 9. I want to move AmiBroker to new computer 10. Do you supply the data / What is the price of data ? 11. What information is needed to resolve my issue? 12. Where can I find more information about new releases / betas ? 13. I have problem with eSignal feed 14. I have problem with IQFeed data feed ------------------------------------------ 1. I can not login to members' zone Answer: You may be using old login details. Please get your current user name / password to member zone by filling this form http://www.amibroker.com/login.html ------------------------------------------ 2. I lost my key file ! Please resend it Answer: At any time now and in the future, you can have your key resent automatically to you by filling this form: http://www.amibroker.com/lostkey.html ------------------------------------------ 3. I am now getting "INVALID SYMBOL" error with Interactive Brokers as a data source You need to upgrade IB plugin to most recent version http://www.amibroker.com/ib.html If you are using only US-symbols, than you don't need to do anything more than upgrading the plugin. If you are using instruments denominated in other currencies, you need to add currency code to the symbol. Due to possible ambiguity of SMART routing when same symbol is traded with multiple currencies, IB plugin now allows to specify CURRENCY in a symbol. The symbol format is now: SYMBOL-EXCHANGE-TYPE-CURRENCY. All symbols that do not have explicit currency specification use USD now (except forex). The default currency is USD and it is used when nothing is specified as 4th part of symbol. So for example MSFT gets internally resolved to MSFT-SMART-STK-USD If you are using auto-trading, please upgrade IBController to version 1.3.0 too. ------------------------------------------ 4. When running setup I get "DeleteFile failed" error, why? Answer: The message you are getting is because there is an AmiBroker instance running in the background when you run setup. So please close AmiBroker before running any setup, and if that does not help, restart Windows and run setup then. ------------------------------------------ 5. Can I use single license on both desktop and laptop? Answer: Yes, you can use single license on both desktop and laptop. More on this here: http://www.amibroker.com/kb/2008/07/05/single-license-use-on-multiple-computers/ ------------------------------------------ 6. The volume on my charts is 100 smaller than it should Answer: The volume data from Yahoo Finance is now displayed in HUNDREDS of shares. More on Yahoo Data: http://www.amibroker.com/kb/2007/08/04/amiquote-and-free-data-from-yahoo/ ------------------------------------------ 7. Why can't I download data for the Dow Jones Index using Yahoo Historical (AmiQuote)? Answer: Yahoo! is no longer licensed to provide data downloads for the Dow Jones Index. See: http://help.yahoo.com/kb/index?page=content&y=PROD_FIN&locale=en_US&id=SLN2332 To download Dow Jones index use MSN or Google Finance instead. ----------------------------------------- 8. My charts are slow Answer: Most probable reason: antivirus or firewall slowing things down. Norton AV for example can slow down the system by 10x. The other reason is that you may have applied some formula that is inefficiently written and that slows down. Use Tools->Preferences->Miscellaneous "Display chart timing" to display the time it takes to calculate your charts. It should be well below 0.1 second. When you found the formula that is slow, open it in the AFL editor and use Formula Editor Tool->"Check And Profile" to find out why it is slow. Also, if your charts timing is OK (i.e. below 0.1 sec), but they just update with delay compared to real-time quote window, just go to Tools->Preferences->Intraday and change "Chart refresh interval" from default 3 seconds to 1 second or zero (every tick - in Pro version only). Additionally, make sure that multithreading is turned ON (Tools->Preferences, "AFL" - Multi-threaded charts execution) --------------------------------------------- 9. I want to move AmiBroker to new computer Answer: Please follow this procedure: A) Run the setup http://www.amibroker.com/bin/AmiBroker550.exe B) Install the activation key. If you lost it, you can have your key resent automatically to you by filling this form: http://www.amibroker.com/lostkey.html C) If you want to move data from old computer, just copy entire AmiBroker directory with all subfolders to new computer. Please note to use exactly same location (path) as in the old computer. ---------------------------------------------- 10. Do you supply the data / What is the price of data ? Answer: We are NOT a data vendor. We only supply the technical analysis software - AmiBroker - that works with multiple 3rd party data vendors that user can choose from depending on his/her needs. For the list of supported data vendors please check this part of User's Guide: http://www.amibroker.com/guide/h_quotes.html ---------------------------------------------- 11. What information is needed to resolve my issue? Answer: When you are describing the problem please always include the following information: - AmiBroker and Windows version you are using - Data source you are using - Steps required to reproduce the problem If you are experiencing problems with some AFL formula please include the formula in question. Doing so will greatly reduce response time and will allow to help you quicker. ---------------------------------------------- 12. Where can I find more information about new releases / betas ? Answer: For most recent news and updates please check DevLog at http://www.amibroker.com/devlog/ Take a look also at our Knowledge Base at http://www.amibroker.com/kb/ that features examples, code samples, etc. ---------------------------------------------- 13. I have problem with eSignal feed Answer: Make sure to install the latest version of eSignal own application: http://www.esignal.com/products/download.aspx ----------------------------------------------- 14. I have problem with IQFeed data feed Answer: Make sure your database does NOT have more symbols than IQFeed limit is (500 symbols by default). ===================================================== Thank you for contacting AmiBroker Technical Support =====================================================